Tips & Tricks : iTunes store crashes on Windows 8.1

by | Nov 24, 2013 | Apple, Windows | 5 comments

NOTE: iTunes version 11.1.4.62 or above is free from that issue.

When trying to access iTunes Store from iTunes installed on Windows 8.1 it crashes. Problem is that iTunes can’t find specific DLL which is used to display content of the store.

In order to fix problem cop: QTMovieWin.dll

from:  C:\Program Files (x86)\Common Files\Apple\Apple Application Support

to: C:\Program Files (x86)\iTunes

and now you can access iTunes Store without any problems on Windows 8.1.

5 Comments

  1. SAMC
    SAMC on December 30, 2013 at 7:38 am

    Thank you! This actually worked. Spent so long trying to fix this.

  2. May
    May on January 20, 2014 at 8:52 pm

    This is not necessarily true! Do you have another fix? Tried this, tried adding the path-stuff, still crashes…

  3. SKufel
    SKufel on January 21, 2014 at 7:52 am

    This fix worked for me. Once DLL was in iTunes folder no more crashes.

  4. Zildrohar
    Zildrohar on August 15, 2014 at 6:08 am

    The DLL trick didn’t help for me. However, after I updated JRE to the latest available version the problem disappeared.

  5. Kris
    Kris on November 2, 2014 at 11:30 pm

    I am having this problem and do not have this file listed. Do you have any other ideas if I don’t have that file? Also what is JRE?

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