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Tips & Tricks : Burnflash on ShoreTel ShoreGear switches

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Sometimes when ShoreTel ShoreGear switches connected to infrastructure might have old version of the firmware. In theory ShoreTel HQ Director should upgrade firmware on devices to bring it to current version across the infrastructure. However sometimes that fails and there is a need to enforce apropriate firmware on device.

In order to enforce firmware on ShoreTel switch best is to logon to ShoreTel HQ Director server and issue burnflash command as shown below:

C:\Program Files\Shoreline Communications\ShoreWare Server>burnflash -switch 192.168.20.31
Shoreline Communications BurnFlash Utility (Version 14.21.4905.0)
  Burning flash for switch "192.168.20.31" (192.168.20.31).
  Current switch info:
      Internet Address: 192.168.20.31
      Ethernet Address: 00-10-49-00-00-00
Product Code: IPBX-SG4_T1
Firmware Version: 12.5.8107.0
           Patch Level: 0
       BootRom Version: 1.1.3.17
               Up Time: 0 days 00:28:21 (booted from Flash)
          POST Version: 3
TMS 5460: NccBurnFlash(...,0,192.168.20.31): Start
TMS 5460:                       : FileA Type=2,Unit=0,Language=
TMS 5460:                       : FileB Type=2,Unit=2,Language=en-US
TMS 5460: NccBurnFlashWorker2[192.168.20.31]: WSASocket() --> 1616 (Error: 0)
   12.50 MBytes (100%) transferred to flash unit 0.
TMS 5460: NccBurnFlashWorker2[192.168.20.31]: WSASocket() --> 1616 (Error: 0)
    1.13 MBytes (100%) transferred to flash unit 2.
  Rebooting switch.
TMS 5460: NccBurnFlash[192.168.20.31]: End. hr = 0x0
  Waiting up to 180 seconds for switch to start.
  Waited 103.4 seconds ... connected.
  Current switch info:
      Internet Address: 192.168.20.31
      Ethernet Address: 00-10-49-00-00-00
          Product Code: IPBX-SG4_T1
      Firmware Version: 14.21.4905.0
           Patch Level: 0
       BootRom Version: 1.1.3.17
               Up Time: 0 days 00:00:00 (booted from Flash)
          POST Version: 3

IP address used in burnflash command is just an example and should be replaced with appropriate devide IP

Sometimes burnflash process has to be repeated twice to upgrade firmware correctly.
After burnflash power off device for 20 seconds and power back on.

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Tips & Tricks : ShoreTel : Logon and Logoff extension

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Quick procedure to logon or logoff phone extension to or from ShoreTel IP phone. Steps listed below will allow to bring your phone extension to phone located in remote site and then send back to home ShoreTel IP phone. Of course both phones have to be part of same ShoreTel infrastructure (have to be managed from same ShoreTel HQ server).

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Tips & Tricks : ShoreTel ShoreGear console settings

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When you need to connect to ShoreTel ShoreGear via console cable (MAINT port on devices) set PuTTY Serial Line setting as follows:

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